Q: What is RobotFX?
A: RobotFX is a team of developers and traders focused on building MetaTrader 4 (MT4) and MetaTrader 5 (MT5) trading tools, including Expert Advisors (EAs) and indicators designed to support automated trading strategies.
Q: Is RobotFX safe and reliable?
A: RobotFX software is developed using standard security practices and is used by traders worldwide. As with any trading tool, performance depends on market conditions, broker execution, and user configuration.
Q: How can I get a discount on RobotFX products?
A: We offer several promotional options:
- Search Discount: Some products may include promotional coupons available through search campaigns.
- Referral / Sharing Discount: Users may qualify for discounts by sharing product links and providing proof of engagement.
- Seasonal Promotions: Occasional limited-time offers may be announced on our website.
Q: How much profit can I make per month?
A: Trading results vary significantly depending on market conditions, risk settings, broker execution, and trader experience. No trading system can guarantee consistent monthly profits.
Q: Can I use RobotFX if I am a beginner?
A: Yes, beginners can use RobotFX tools, but we recommend learning basic forex and MetaTrader concepts first. Understanding how automated trading works will help you use the tools more effectively. Educational resources such as BabyPips can be helpful.
Q: How many accounts can I use with one license?
A: A single license can be used on up to five (5) live trading accounts. Demo accounts can typically be used without restrictions.
Q: Can I change my licensed account numbers later?
A: Yes. You can request license changes up to two times per year. A processing fee may apply depending on the request type. Updates may also be included when new versions are released.
Q: Is it compatible with MetaTrader 5 (MT5) / MetaTrader 4 (MT4)?
A: Some RobotFX products are designed for MT4, others for MT5, and some support both platforms. Compatibility details are listed on each product page.
Q: My EA isn't opening trades. What should I do?
A: Please check the following:For further assistance, please visit our troubleshooting page.
- Ensure AutoTrading is enabled in MetaTrader.
- Confirm “Allow live trading” is enabled in EA settings.
- Verify your account or license details are entered correctly.
- Check broker restrictions such as hedging or symbol availability.
Q: Do I get free updates?
A: Yes. Lifetime updates are provided for active products. When a new version is released, users can request the updated file using their purchase email or license details.
Q: What is your refund policy?
A: Refunds are available only if the product has not yet been delivered. Once digital files are sent, refunds are not possible due to the nature of digital goods.
Q: Do you offer technical support?
A: Yes. Support is provided via email and messaging platforms in English. We assist with installation and technical setup but do not provide financial advice or trading strategy coaching.
Q: Where is RobotFX located?
A: RobotFX operates internationally with offices in Bangkok, Thailand.
