RobotFX Privacy Policy

This Privacy Policy outlines how RobotFX Ltd. (operating as RFX) collects, uses, and safeguards personal information across our website (robotfx.org), MetaTrader software applications, and customer support channels. We respect your privacy rights under applicable data protection frameworks, including the General Data Protection Regulation (GDPR), UK GDPR, and California Privacy Laws (CalOPPA).

For information governing software usage, operational licensing, and service conditions, please review our Terms of Service.

Information We Collect

When registering, purchasing software, or requesting technical support on our platform, you may be asked to provide:

• Contact Details: Name, email address, telephone number, and communication preferences.
• Software Licensing Identifiers: MetaTrader 4 / MetaTrader 5 account numbers and ClientEmail input parameters required for EA license activation.
• Technical Support Logs: MetaTrader terminal excerpts and configuration .set files voluntarily submitted via diagnostic forms.

For details regarding transaction processing and direct payment methods, see our Alternative Payments Page.

When We Collect Information

Information is gathered when you place an order, request a license key activation, submit a diagnostic ticket on our Troubleshooting Page, subscribe to software updates, or interact directly with our customer support team via chat, Telegram, or email.

How We Use Your Data

We process collected information for specific operational purposes:

• To validate and issue MetaTrader Expert Advisor software license permissions.
• To process transactions quickly through certified, PCI-compliant payment gateways.
• To respond to technical help desk inquiries, software bugs, and setting issues.
• To transmit periodic software update notifications, security advisories, or service messages.

Payment Security & Infrastructure Protection

We enforce strict technical security protocols to safeguard user data against unauthorized access or disclosure:

• Encrypted Connections: All web traffic and communication data are encrypted using 256-bit Secure Socket Layer (SSL/TLS) standards.
• PCI-Compliant Gateway Processing: Credit card and transaction details are handled directly by PCI-DSS compliant third-party payment gateways. RobotFX servers never store or process raw financial account data.
• System Audits: We conduct regular malware scanning and access control reviews across our operational server networks.

Cookie Usage & Site Preferences

Cookies are small data files transferred through your web browser that enable site systems to remember user preferences, maintain session security, and process shopping cart selections.

You can configure your web browser to warn you each time a cookie is being sent or disable cookies completely. Disabling cookies may affect certain interactive web functions, such as saved settings or checkout sessions.

Third-Party Data Disclosures

We do not sell, trade, or transfer your personally identifiable information to external third parties. This excludes trusted infrastructure partners who assist us in operating our web hosting, processing payment gateways, or conducting customer service, provided those parties contractually agree to keep all information strictly confidential.

International Privacy Rights (GDPR & UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you hold specific statutory rights regarding your personal data:

• Right to Access: Request a copy of the personal data held about you.
• Right to Erasure (Right to be Forgotten): Request the permanent deletion of non-essential personal records.
• Right to Rectification: Request corrections to inaccurate or incomplete personal contact details.

To exercise any of these rights, submit a written request directly to our data control officer at [email protected].

California Online Privacy Protection Act (CalOPPA) & DNT

In accordance with CalOPPA, users can visit our site anonymously. We honor Do Not Track (DNT) browser signals and refrain from placing tracking cookies when a DNT mechanism is enabled in your browser settings.

COPPA (Children’s Online Privacy Protection)

Our software tools, Expert Advisors, and educational services are structured for adult financial investors. We do not market to or knowingly collect information from children under 13 years of age.

RobotFX Mobile Application Privacy Notice

This section applies specifically to the official RobotFX Mobile Application. The app integrates Google AdMob to serve functional advertisements. AdMob may process non-personal diagnostic data, IP addresses, and device identifiers to deliver and personalize ad content in compliance with Google’s privacy standards. RobotFX does not store or collect personal identities through this ad infrastructure.

Contacting Our Data Protection Officer

For privacy inquiries, data requests, or policy questions, contact our support team directly: